Latest Updates
21 Apr 2025
- We added a Tokenizations report in the Quick Report module to report the number of credit card tokenizations within a given date range.
See Section 5.1 of this HELP page for details.
25 Mar 2025
- We updated the HELP page for Contact Manager with more details and up to date information.
See Contact Manager for details.
24 Mar 2025
- We updated the Troubleshooting page with steps to help you diagnose some common issues about availability search.
See the Troubleshooting page for details.
02 Feb 2025
- We now support 70+ Payment Gateways that you can choose to charge guest credit card with.
See the Payment Gateway HELP page for details.
20 Jan 2025
- We support storage of the 2nd credit number now.
See Section 4.3 of this HELP page for details.
12 Jan 2025
- Now you can setup a "suite" room type that uses inventory of multiple room types.
See Section 3.3 of this HELP page for details.
2 Dec 2024
- New Quick Report - Blackout dates - Now you can run a report of all blackout dates set within a given date range.
See Section 5.1 of this HELP page for details.
17 Oct 2024
- Book Reservations on specific rooms in Rooms Manager -
Now you can book a reservation on selected rooms directly from the Rooms Manager. This allows you to create a booking on a Suite from
two rooms next to each other.
See Section 4.4 of this HELP page for details.
14 Jan 2024
- Standardized phone numbers -
Now the Guest Contact Info form on the web booking engine will ask the guest to select their phone number's country code. This
will ensure the phone numbers are stored in the system in a consistent format. Similar updates are made in the manual booking window too.
(llustrated in this screenshot)
19 Dec 2023
- Filter Occupancy Report results by product (room type) -
Now you can filter Occupancy Report results by product (room type).
See Section 2.1 of this page for details.
10 Dec 2023
- Occupancy Report is showing the actual numbers in addition to the percentages -
Besides the occupancy rate (percentages), we are now also showing the actual occupancy numbers (# of occupied rooms / # of allotted inventory) on the Occupancy Report.
See Section 2 of this page for details about the Occupancy Reports.
- Showing the # of booked rooms on the Enhanced Reservation Manager -
Besides the availability numbers, we are now also showing the # of booked rooms on the Enhanced Reservation Manager.
See Section 2 of this page for what you can do with the Enhanced Reservation Manager.
06 Apr 2023
21 Nov 2022
- Payment Gateway -
The Pre-authorization feature is also available for Moneris account users now.
You can also complete the charge or cancel the Pre-authorized transaction
onressystems.com/Help/PaymentGateway
(Section 2.3-2.5)
13 Nov 2022
6 Nov 2022
- Payment Method -
Now you can record Payment Method in the Reservation Details window (under Payment Details section).
(Note: this feature is availabile to accounts that are not enabled with Financial System)
16 Oct 2022
15 Aug 2022
- Multiple Fee Support -
We now support up to three types of fees charged per reservation. Set it up globally at
Settings >> Account Info, or per Rate Group at Setup >> Rates >> Rate Group Details.
25 Jul 2022
- Make Rate Bookable Only With A Code -
Now you can make a rate bookable only with a Discount Code, by associating the Rate Group with the
Discount Code.
onressystems.com/Help/Promotions
(Section 2.4)
8 Jun 2022
- Guest Login Module -
When the guest cancels a reservation that is associated with a Rate/Cancellation Policy, the system will
prompt the guest with the policy contents before allowing to procced with cancellation. The same policy
contents will be included in the Cancellation Confirmation emails to the guests
11 Apr 2022
25 Mar 2022
8 Jan 2022
1 Oct 2021
- Financial System -
We have built a financial module into our system to allow you to
manage all financial aspects of your hotel operation, such as processing advance deposits,
guest billing, and revenue posting, payments processing, and financial reporting.
onressystems.com/Help/Financial-System
5 May 2021
- Custom Report (new) - Auto Reports -
You can now override the default reporting period with a fixed start / end date.
A use case might be to run an Auto Report every week on the activities over the entire
summer season as opposed to activities over the past week.
(Note that the default reporting period for the Auto Report is its past period, e.g. the past month
for a monthly report, etc.).
onressystems.com/Help/Reports
(Section 3.1 regarding Auto Reports)
5 Apr 2021
- Occupancy Based Rates - the system now supports configuration of Occupancy Based Pricing,
and allow Extra Guest Charges to be set on a day by day basis.
www.onressystems.com/Help/RatesRestrictions (Section 2.3)
- Also added Filter functions in the Rates & Restriction module, allowing the display of the rates
filtered by the Rate Group name.
20 Jan 2021
- Custom Reports (New) - two new Report Fields "Payment Date" and "Refund Date" have been added
Note: When there are multiple payments/refunds in a reservation, the
report only shows the first that occurred.
19 Jan 2021
- Custom Reports (New) a new Report Field "Cancellation Date" has been added
Note: When there are multiple cancellations in a reservation, the
report only shows the first that occurred.
Dec 2020 - Jan 2021
Custom Reports (New)
- Now you can include cancelled reservations in the Custom Reports if needed. Be
sure to add the "Status" field into the report to distinguish the cancelled ones.
www.onressystems.com/Help/Reports
Early Check-In & Late Check-Out
- Now you can upsell Early Check-In / Late Check-Out times as Add-on items to a reservation
www.onressystems.com/Help/RoomManager (section 1.3)
Note: currently you can sell these manually. In the coming releases, guests will be
able to purchase ECI/LCO during the new Online Guest Check-in/out module.
Room Setup - Room Features
- Now you can configure Room Features (different Room Amenities) that are specific to each room,
e.g. Room with Ocean View, or Room close to elevator, etc. This is helpful during Room Assignments.
- Create Room Features at Settings >> Properties & Amenities section
- Link Room Features to Rooms at Room Setup (
www.onressystems.com/Help/RoomManager) (section 2)
Housekeeping - Room Status
- The Room Status Report has an improved layout that is friendly on mobile devices
www.onressystems.com/Help/Housekeeping
- Now B&B Mode accounts (one room per product) can utilize our Housekeeping features,
e.g. use the Room Status page to assign tasks to housekeepers and track the room status.
Please contact OnRes Support for details.
Dec 2019 - Dec 2020
Checking In / Out and Room Assignments: (Nov 2020)
Reports:
Rate and Promotion Policies: (Oct 2020)
Gap Restrictions: (Sep 2020)
Housekeeping: (Jun 2020)
Multiple Room TYPE Bookings: (May 2020)
2.0 Booking Process Setup Tips (Dec 2019)