Here is a typical Check-in process.

First go to the right side panel of the Reservation Manager, where today's checking-in, checking-out and staying over reservations are listed in three different sections. Click on the reservation ID that you are checking-in, to bring up the Reservation Details window.

At the Reservation Details, go through the following tabs:

1. Update guest contact information
2. Check if guest would like to purchase any Add-ons for their stay
3. Make room assignment(s) (details in the section below)
4. At the Check-In/Out tab, you can
   1. leave notes to the housekeeping department if needed
   2. Click the Check-in button to open the pop up to allow you print the Registration Card
   3. Click the PROCEED TO CHECK-IN button to complete the process

After a successful check-in, the reservation button in the Reservation Manager will appear green

Here is a typical Check-out process.

First go to the right side panel of the Reservation Manager, where today's checking-in, checking-out and staying over reservations are listed in three different sections. Click on the reservation ID that you are checking-in, to bring up the Reservation Details window.

At the Reservation Details, go to the Check-In/Out tab, click on the Check-out button.

At the Reservation Details, go to the Check-In/Out tab, click on the Check-out button.

After a successful check-out, the reservation button in the Reservation Manager will appear red

Early Check-In (ECI) and Late Check-Out (LCO) can be setup as Add-on Items and sold to the guests as Add-on items. You can optionally configure multiple items with different check-in/out times with different rates.

Set up: First go to Setup >> Early Check-In & Late Check-Out, which is a sub-menu under Add-Ons. Click on New Add-On to create a new ECI / LCO Add-on item.

Follow the steps in the following screenshot to set up the details, then press Save.

Set Check-In/Out Time: After the ECI/LCO items are set up, when the guest requests a different check-in/out time, you can go to the Reservation Details window, and choose the desired time. The system will add the corresponding cost to the Add-On Subtotal accordingly.

When the new Guest Check-in/out Module is released (in the near future), the guest will be able to choose the desired Early Check-In time (if the option is available) during the online check-in process; or choose the desired Late Check-Out time (if the option is available) during the online check-out process.

Rooms are created and modified at the Rooms Setup tab (Setup >> Rooms)

Click on the New Room button to create open a Room Details popup window, where you can enter the Room Number, Notes, and assign a Room Type to it.

You can set up the room amenities by toggling the check boxes in the Room Amenity section. The list of Amenities are set up in Settings >> Property Info & Amenities section.

You can also set the current status to Active, Out Of Order or Out of Service. You can also schedule a date range for Out of Service. The system (Night Audit) will update the status when the scheduled time comes.

Copy a room: you can create a room more quickly by clicking on the "Copy" action link to create a duplicate room, with a new name "Original_Room_Number_copy". The newly created room will have the same attributes as the original one.

When you are at the Reservation Manager working on a particular reservation. Open the Reservation Details and go to the Room Assignment Tab. Click on "assign" to open the Room Assignment page for each room

At the Room Assignment page, you can select the room from a list of available rooms, click SAVE to confirm the assignment. If you would like to assign some dates to a different room, you can click Split Room Nights button to add an additional date periods for the additional room. Make sure these date periods don't overlap with each other.

Open the Rooms Manager. By default it shows a 7-day range on the calendar. You have the option to switch between 7, 14 and 21 days view by clicking on the button.

A few indicatioins:

• VIP: if guest that booked the reservation has a VIP status
• ECI: Early Check-in
• LCO: Late Check-out
• Do Not Move: if you decided to reserve this room for this reservation, you can mark it as "Do Not Move" as a warning.

Method #1:
New assignment - You can drag the reservation button on the right side panel, and drop it in the desired slot on the calendar. Change existing assignment - Drag and drop the existing assignment on the calendar to a different room slot.

Method #2:
New assignment - You can click on the reservation button on the right side panel to open the Room Assignment window, where you can perform assignment as described in Section 3. Change existing assignment - Click on the existing assignment on the calendar, and click on the "Room" button to open the Room Assignment window, where you can perform assignment as described in Section 3.

The system allows you to select one or a group of reservations, and assign rooms to the selected ones automatically. The system will try to assign the rooms next to each other or on the same floor/section if possible.

To do so, first select the reservations.

Then click the Assign button at the bottom of the page. You have the option to choose Clean room only.

Sometimes you may want to book a reservation on a particular set of rooms directly. For example, you have a double Queen room and a King room that are next to each other, and you would like to book these two rooms together as a suite. You can do this directly in the Rooms Manager, by selecting this two particular rooms, and the system allows you to create a Master Reservation that consists of two child reservations for each individual room. To do so,

1. Click to select a room on the Start Date and drag your mouse to the End Date (the day before the check-out date) if it spans more than one night.
2. Repeat the above action to select the dates for the second room
3. Now you should see the selected rooms listed on the right side panel. If you would like to change the selected dates outside the current view, you can click on the icon next to the Start or End date to change it.
4. Enter the Guest Names for each room. If all rooms are under the same name, you can click on the icon to duplicate the first guest name to the other rooms
5. Click the "Create Reservation on Selected Room(s)" button to create the reservation. After confirmation, the new reservation will show up on the calendar
6. Note that the reservations will be created with default rates and default number of guests (1), but you can always open the Reservations and change them after creation
7. If you would like to cancel the selection at any time, click the "Clear Selection" button