• Email Support

    OnRes Systems Inc.
    506 -145 West Keith Road
    North Vancouver, BC
    Canada V7M 1L3
    1.866.687.7057 Toll Free in North America
    1.604.484.2483 Local

    © 2020 - OnRes Systems


    The following categories of settings are managed in the Settings section on the left side navigation menu.

    1. Account Administration

    1.1 What can I set in the Account Administration section?

    The following information are set in this section

    • Billing & Invoices - Vendor Billing/Credit Card Info, View OnRes Invoices
    • Account Setup - Account Info, Currency, Taxes, Contact Info, Supported Languages
    • Property Info & Amenity - Set Property Info and Hotel/Room Amenities
    • Email Management - All Vendor Email addresses, Alert & Notification Control

    1.2 How to view my Invoice records?

    Click on the Billing & Invoice tab. Choose a Year that you want to view. All invoices for the selected year will be listed in the table below. Click on the Invoice No to see the invoice.

    1.3 How to set all notification & alerts (emails) to the property?

    Email Management is the centralized page to allow user to set all notification & alerts including email addresses to the property. E.g. Confirmation Emails, Billing Emails, Contact Emails, and other alert & notification related information.

    1.4 How to set Amenities?

    Amenities are set at the Property & Amenities tab under the Setting section of the left side navigation menu.

    You can set Hotel Amenities and Room Amenities by adding in the text box below each section and press Add New button, or drap and drop the items from the Suggestions on the right side.

    Note: click and drag at the same time would not work. Click on an item (or multiple items) first, then drag.

    2. Web Booking Setup

    2.1 What can I set in the Web Booking Setup section?

    This section contains settings for the booking process pages:

    • Booking Process related setup
    • Search Result related setup
    • Policy page related setup
    • Check-out and Confirmation related setup
    • Miscellaneous

    3. Website Content

    3.1 What can I set in the Website Content section?

    The following information are set in this section

    • Web Appearence - the HTML header and footer in the booking process pages ( Search Result page, Policy page, Check-out page, and Confirmation page). Multiple languages of these pages can be set here by choosing the language in the Language dropdown list.
    • Labels & Messages - you can customize the labels and messages for the booking process pages, or click the Load Default button to populate the fields with default settings. Press Save after any edit.
    • Policies - Set the General Policy and Rate Group Cancellation Policies
    • Comfirmation Page - Set the final booking confirmation page content

    3.2 What are difference between General Policy and Rate Group Cancellation Policies?

    General Policies are the property wide policies that every customer will see and acknowledge during their booking process.

    Rate Group Cancellation Policies are the policies specifically tied to certain rate groups. Depending on what room and rate the customer has booked, the policies can be different. For example, a No-Cancellation policy can be created and tied to a special last minute rate. Then only the customers that have booked this rate will see and acknowledge this policy.

    Both policies can be set at the Policies tab under Settings section in the left side navigation menu.

    For Rate Group Cancellation Policies, click New Policy button to create a new policy. Click the Policy Name to view the details of the policy.

    4. Guest Emails

    4.1 What can I set in the Guest Emails section?

    This section contains all settings for emails going to the Guests. Note, this is different from the Email Management section which contains settings for emails going to the property.

    • Reservation Confirmation Email - the final email sent to the guest confirming the reservation.
    • Reservation Reminder - if enabled, the system will automatically send a reminder email to the guest X-day(s) in advance depending on the setting.
    • After Stay Thank You Note - if enabled, the system will automatically send a thank-you email to the guest X-day(s) after the check-out depending on the setting.
    • Check-in Notice - if enabled, the system will automatically send a Check-in notice to the guest on the check-in date.
    • Check-out Notice - Check-out notice email is not supported yet, but once the email content is configured here, you can send Check-out notice manually at the Reservation Details window (under Emails tab). Receipts can also be attached to the email depending on the setting.

    4.2 How to edit the email contents and use the Special Codes?

    A rich format text editor is provided for editing when the HTML Format is enable.

    There is a built-in Template for starters. Click on Template to bring up a pop-up showing an email template, which has typical Special Codes embedded in the message content.

    Click on Apply Template to populate the template contents into your editor. Review the texts and click on Save.

    Special Codes are special tags that you can insert into your email subject or body content, as a placeholder that will be replaced by actual values from the current reservation at run time. Take a look at the detailed description of these codes when you click on the Special Codes button.

    Testing - click on the Test button to send a test email to the email specified in the Reply Email Address field. You must save your changes before performing the test.

    5. Mobile Setup

    5.1 What can I set in the Mobile Setup section?

    This section contains all settings for mobile booking process pages, and OnRes Full Smartphone Website Solution pages.

    6. User Management

    6.1 How to create a new user?

    New user can be created on the Edit widget on the right side of the page. Fill in the form with valid Username and Password and press Add New

    Username has to be unique in the system. If not, the system will return an error message after saving. Username cannot contain any characters except: letters, digits, dot, hyphen, and underscore.

    Password is required to:

    • be at least 8 characters long
    • contain at least one digit
    • contain at least one lower-case letter
    • contain at least one capital letter

    User Level - defines the role of this user account. Each level has certain access permissions to certain pages. Click on the "description" link to see the details of the permissions.

    Forgot Password Email - used to receive a temporary password generated during the Password recovery process.

    90 Day Password Expiry - if enabled, password will expire after 90 days.

    6.2 How to modify an existing user?

    Click the icon, the user information will be populated in the Edit User widget on the right side of the page. Make necessary changes and press Update to save.

    If you are not changing the password, leave the password field blank.