Promotions and Discount Codes
You can set up a promotion on one or multiple Rate Groups to provide discounted rates to the customers
with or without certain booking conditions.
1.1 How does Promotion work?
Promotions are built upon existing Rate Groups. It can be a percentage or a fixed amount of discount.
Her is a list of promotion types that you can set up in your account:
- Flash Deal: offer a discounted rate during a certain period, e.g. a Thanksgiving Sale, or a
January Sale, etc.
- Early Bird Deal: offer a discounted rate to customers who book in advance
- Last Minute Deal: offer a discounted rate to customers who book in the last minute,
e.g. same day bookings
- Members Only Deal: offer a discounted rate to your selected members only. You can set up a
Discount Code and send it to your selected memebers. Only reservations made through this code can
have this promotional rate.
The promotion is displayed in the search results as shown below:
Note that the actual discounted amount on a reservation may vary depending on the dates selected
and the dates that the promotion covers. For example, say a 10% promotion is only effective on Feb 1st,
and a user who searches for both Feb 1st and Feb 2nd will see an actual 5% discount in the search
results, because the promotion is only effective on the 1st night of stay.
1.2 How to setup a Promotion?
Promotions are setup in the Promotions page under the Setup section. To create a promotion,
click on the New Promotion button. To edit an exsiting
promotion, click on the promotion name in the Promotion List, to open the Promotion Details
window to edit.
The Promotion Details window looks like this:
For information about each field, hover your mouse on the
icons to view the details.
Typical settings for different promotion types
- Flash Deal: Usually you will need to set the Active Starting Date and Active End Date of this deal.
Additionally you can set the Sell Start Date and Sell End Date to limit the dates when
this promotional rate can be booked.
- Early Bird Deal: Usually you will need to set the Minimum Advanced Booking (Days) option.
Enter the number of dates that you want the guest to book in advance. E.g. enter 180 if you only
allow guests to book this rate 180 days in advance to their check-in date.
- Last Minute Deal: Usually you will need to set the Maximum Advanced Booking (Days) option.
For example, enter 0 if you want this rate only bookable on the same day of checking-in. Enter 1
if you allow guests to book this rate no early than 1 day prior to the check-in date.
- Members Only Deal: You will need to create a Promotional Code an enter it to the Promotional
1.3 What happens when two promotions overlap on the same dates?
The two promotions will be listed side by side in the search result. Guests can select any one of rates
displayed, including the original rates, promotional rate 1, and promotional rate 2, and so on.
Therefore, guests won't be able to book a rate with multiple promotions combined.
1.4 How to exclude certain dates?
Say you have a promotion that covers the entire winter, but you don't it to be bookable
during certain dates, e.g. the New Years Eve. Then you can set the dates on the Excluded Dates
Calendar to "blackout" the promotion on these dates.
Click on the "Exclude these Dates", and in the calendar, click on the dates to select. Click again
Note: when there are Activie Start Date and End Dates specified, the Excluded Dates outside
of the Active Date Range is not effective. On the other hand, if there are no Activie Start Date
and End Dates specified, then all Excluded Dates are effective.
1.5 How to apply a promotion in the Reservation Details window?
You can apply one or more promotions to a reservation by selecting the Promotions in the drop down
(as shown below). The list of promotion options are subject to the Rate Group selected in this reservation.
When a promotion is selected, the discounted rate is automatically calculated.
2. Discount Codes
Note: for accounts that are enabled with Promotions, Discount Codes section should be ignored,
because the Promotions module provides more powerful features and tools to meet your needs.
Click on the Discount Codes tab under the Setup section on the left side of the navigation menu to open
the Discount Codes page, where the Discount Codes can be viewed and set here.
2.1 How to create a new Dicount Code?
On Edit Discount Code widget on the right side of the page, enter the code, and discount
percentage. Optionally, set other additional limitations. Hover the mouse over the
icons to view the discriptions
of each item.
2.2 How to edit an existing Discount Code?
Click on the icon on the target
discount code, the information about the code will be populated to the Edit Discount Code
widget on the right side of the screen. Make changes then press