Login verification is a security measure that helps protect your OnRes account, your property information and your guests' information from unauthorized access.

Because OnRes is a cloud-based system that can be accessed through the internet, a username and password alone may not always be enough to confirm that the person signing in is the authorized user.

When OnRes detects a login environment that has not recently been verified, it sends a one-time verification code to the email address associated with the user's account.

After the code is entered successfully, OnRes will normally remember that specific login environment for up to 30 days.

The verification applies to the specific combination of the device, browser, browser data and network environment being used. It does not necessarily apply to every device or browser used by the same person.

For example, verification completed in Chrome on an office computer does not automatically verify:

• Microsoft Edge on the same computer.
• Chrome under a different browser profile.
• A laptop, tablet or mobile phone.
• A private or incognito browser window.
• A login from another internet connection or IP address.

This is why a user may occasionally receive more than one verification request, even when using the same username.

You may be asked to enter another verification code for any of the following reasons:

• You are signing in from a different computer, phone or tablet.
• You are using a different browser, such as changing from Chrome to Edge, Firefox or Safari.
• You are using a different browser profile on the same browser.
• You are using a private or incognito browser window.
• Your public internet IP address has changed.
• You connected through a different network, such as:
  • Your property or office network.
  • Your home Wi-Fi.
  • A guest Wi-Fi network.
  • Mobile or cellular data.
  • A different business location.
• You are using a VPN, or your VPN has connected through a different server or location.
• Your browser cookies or OnRes website data were cleared.
• Your browser is configured to delete cookies or website data when it closes.
• Your browser is blocking the cookie or browser data used to remember the verification.
• A browser privacy setting, browser extension, antivirus program or security application removed or blocked the saved verification information.
• The previously saved verification has expired after 30 days.
• The current login environment no longer matches the environment that was previously verified.

Each browser and device is verified separately. Verifying one browser or device does not verify every other browser or device used to access OnRes.

Receiving two verification codes in the same day does not necessarily mean that someone else attempted to access your account.

This can happen when something about the login environment changes between the two sign-ins. For example:

• You signed in using two different devices.
• You switched from one browser to another.
• You used a different browser profile.
• You signed in through a private or incognito window.
• Your browser removed or blocked the saved verification data.
• Your internet connection or public IP address changed.
• You moved between Wi-Fi, mobile data, a different network or a VPN.
• The first verification was completed in one browser environment, while the second login occurred in another.

Even when OnRes shows the same public IP address in the Activity Logs, the login may still have come from a different browser, browser profile, private-browsing session or device.

Many devices at the same property can also share one public IP address. The IP address by itself therefore does not confirm that both logins came from exactly the same device and browser.

Normally, OnRes should remember a successfully verified login environment for up to 30 days. When verification is requested every time, the browser is usually not retaining the information needed to remember the successful verification.

Please check the following:

• Do not use a private or incognito browser window for your normal OnRes access.
• Make sure your browser accepts cookies and website data from OnRes.
• Make sure your browser is not configured to delete cookies when it closes.
• Check whether a browser extension is automatically deleting or blocking cookies.
• Check whether antivirus, privacy or security software is removing browser data.
• Use the same browser profile each time you sign in.
• Avoid repeatedly switching between browsers, devices, networks or VPN connections.

Corrupted browser data can also cause repeated verification requests. Clearing the OnRes website data and signing in again may correct the problem.

You will be asked to verify once after the data is cleared. The browser should then remember the successful verification for future logins, provided the required browser data is allowed to remain.

Not necessarily. OnRes does not recognize only the physical computer — it also evaluates the browser and login environment being used.

You may therefore be asked to verify again on the same computer when:

• You use a different browser.
• You use a different browser profile.
• You use a private or incognito window.
• Your browser cookies or website data have been cleared.
• Your privacy settings block the saved verification.
• Your network or public IP address changes.
• You connect or disconnect from a VPN.
• The previous verification has reached its 30-day expiry.

For the most consistent experience, use the same device, browser, browser profile and normal internet connection, and allow the browser to retain OnRes cookies and website data.

No. A public IP address identifies the internet connection being used, but it does not uniquely identify one device or one browser.

Several computers, phones and tablets at a property may all appear under the same public IP address. A user may also use different browsers or browser profiles on the same device while continuing to appear under the same IP address.

For this reason, the same IP address can appear in the OnRes Activity Logs even though the user changed:

• Devices.
• Browsers.
• Browser profiles.
• Private-browsing sessions.
• Stored browser data.

The IP address is only one part of the login environment considered during verification.

Yes. A computer, phone or tablet may use different public IP addresses at different times.

This can happen when:

• The internet provider assigns a new IP address.
• The user moves from one Wi-Fi network to another.
• The user switches between Wi-Fi and mobile data.
• The user signs in from another physical location.
• A VPN is enabled, disabled or connected through another server.
• The property has multiple internet connections.

A changed IP address may cause OnRes to request another verification code, even when the user is using the same physical device.

Do not provide the verification code to anyone.

If you did not attempt to sign in:

• Sign in to OnRes directly using your normal OnRes login page.
• Change your OnRes password immediately.
• Make sure your email account is also secure.
• Do not reply to anyone asking you to provide the verification code.
• Contact OnRes Support if you are concerned that someone may be attempting to access your account.

OnRes Support will never ask you to send or verbally provide your one-time verification code.

Sometimes you may find that some of your room types (or packages) are not showing up on the search results page, when you believe they should be available during the dates in question. Well, setting the room availabilities can be complicated and sometimes confusing, so here is a list of items you can check through. Often, it's the misconfiguration of one or more of these settings that have prevented the product from showing up in the search results.

Inventory & Blackouts:

• Inventory - first verify you have enough Inventory built for this Product, and they are not fully booked on the dates in question
• Blackout - make sure the product is not Blacked out for the dates in question

Products (room types)

• Product Activation - verify the product is not set to Inactive in the Product Setup
• Guest Capacity - verify the product has the capacity to accomodate the number of guests in your search

Rates & Restrictions:

• Rates - verify there are rates defined in the Rates Manager for the dates in question
• Manual Rates - verify the product is linked to at least one Rate that is not set to Manual Rate
• Min/Max Advanced Booking - verify your search is within the limit of these settings, which can be global (in Web Booking Setup) or per Rate Group
• Sell Date Ranges – ensure this is not set – this means only the dates a rate can be booked
• Restrictions - verify there are no restrictions preventing the search criteria, e.g. LOS settings, LOS on Arrival, or Closed to Arrival/Departure

Discount & Promotional Codes

• Discount Code - verify the associated Product or Package is not bound to certain Discount Code
• Promotional Code - verify the associated Rate Group is not bound to certain Promotional Code