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    North Vancouver, BC
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    Managing Rates and Restrictions


    First you will need to Setup Rates. Then Rates and Restrictions are Managed at the Rates Manager

    1. Setup Rates

    Rates are managed in Rate Groups, which contains rate values and restrictions on a daily basis.

    Click on the Rates tab under the Setup section of the left side navigation menu to open the Rate Group List page.

    1.1 How to view or find certain rate group(s)?

    The Rates page lists all Rate Groups and their associations of the Products. You can perform the following to help find certain Rate Group(s):

    Sorting - click on a column head of the rate list to sort the rate groups by the column

    Searching & Filtering - enter Rate Group ID, Name, or choose specific type to search/filter the Rate Group list by ID, Rate Group Name, or its type.

    1.2 How to create a new Rate Group?

    Step 1 - Click on the New Rate Group button to open the Rate Group Details pop-up window.

    Step 2 - Fill up the necessary information in the form, choose the Product(s) that you would this Rate Group to link to on the Associated Products area on the right side, then press Save.

    Note 1: a rate group will not be effective until it is linked to at least one product, and valid rate values are set for the desired date range.

    Note 2: OnRes 2.0 no longer supports Base Rate. The rate values needs to be defined on per-date basis.

    Copy - You can also create a duplicate of an existing Rate Group by click on "Copy" in the Actions column on the Rates List page.

    1.3 How to modify a Rate Group?

    Click on the Rate Group Name and open the Rate Group Details window, where the details can be modified.

    2. Rates Manager - Managing Rates

    Clist on the Rates Manager tab under the Home section on the left side of the navigation menu to open the Rates Manager page, where the rate values for any date(s) can be viewed and set here.

    2.1 How to view Rates as sorted by Product?

    By default, the Rate Groups are sorted by alphabatic order.

    Select "Sort - By Product" on the top control panel to re-arrange the Rate Groups so the Rate Groups that are linked to each Product are listed under each Product.

    2.2 How to set rates?

    Select Date(s) - Hover or click on the a date block on the grid as the start date, or Drag and Select a range of dates, and choose Set Rate button in the pop-up

    At the Set Rate pop-up window - set the starting and end dates. If there is already a rate set on a date range previously, and you are going to replace the rate with the original date range, you can also check the "Use current End Date" checkbox, which will populate the current end date into the field.

    Rate values can be set as a flat rate during the period or as a per day-of-week basis, if the Enable Weekday Rates checkbox is checked.

    Close out a rate for a date range - once the checkbox is checked, the rates in the date range will be deleted.

    Batch Update - The same date range and rate values can be applied to multiple rate groups in a batch update as needed. Just select all applicable rate group(s) on the right side list before Saving. Note that Filtering selection also applies to the list of rate groups showing in this popup window

    2.3 How to adjust rate values by dollar amount or percentage?

    You can adjust a previously set rate value by dollar amount or percentage, e.g. to increase the rate value for $10 or 5%, by clicking on the Adjust Rate switch, and enter the adjustment value in the Adjustment +/- box.

    2.4 How to make a Rate Group bookable by manual reservation only?

    Sometime you may want to have a rate group that is bookable from manual only and not visible to guests from web search. Here are the steps to make it:

    Step 1: Discount Code

    First you will need to create a discount code in Setup >> Discount Code section (but it doesn't actually cause any discounts to the rate value with 0%). This Discount Code should not be disclosed to any guests.

    Step 2: Create the Rate Group that's for manual booking only

    You can do this in Setup >> Rates. You can either click on New Rate Group button to create a new one, or Copy from any of your existing rates by clicking on the Copy button in the Rate Group List.

    And then set/change the rate value to your desired value in Home >> Rates Manager.

    Step 3: Create a "Package" product for each room type, and associate it to the Rate Group you created in Step 2

    Also, associate it to the Discount Code created in Step 1.

    Once the above 3 steps are complete. You will be able to book this rate manually, by choosing the Package product that was created in Step 3. This product/rate is not visible from web booking because it is associated to a Discount Code. People who doesn't know this Discount Code won't be able to see this product/rate.

    3. Rates Manager - Managing Restrictions

    Clist on the Rates Manager tab under the Home section on the left side of the navigation menu to open the Rates Manager page, where the restrictions for any date(s) can be viewed and set here.

    3.1 How to view Restrictions?

    Click on the to show the daily restrictions on the grid.

    Or hover the mouse onto a date block to see the restriction on the particular date on the pop-up.

    E.g.

    3.2 How to set restrictions?

    Select Date(s) - Hover or click on the a date block on the grid as the start date, or Drag and Select a range of dates, and choose Set Restriction button in the pop-up

    At the Set Restriction pop-up window - set the starting and end dates. If there is already a restriction set on a date range previously, and you are going to replace the restriction with the original date range, you can also check the "Use current End Date" checkbox, which will populate the current end date into the field.

    Restrictions can be set as a flat value during the period or as a per day-of-week basis, if the Enable Weekday Restrictions checkbox is checked.

    Remove all restrictions for this date range - once the checkbox is checked, the restrictions in the date range will be deleted.

    Batch Update - The same date range and restrictions can be applied to multiple rate groups in a batch update as needed. Just select all applicable rate group(s) on the right side list before Saving. Note that Filtering selection also applies to the list of rate groups showing in this popup window

    3.3 What kind of restrictions can I set?

    Min Night Stay / Min Night Stay on Arrival Set the minimum number of nights that the guest has to stay for the reservation. You can set this number per weekday by toggling on the "Enable Weekday" checkbox, and enter the proper number of nights in the boxes for each weekday.

    Min Night Stay "On Arriaval" means that this restriction is applicable to reservations with Check-in date on the dates selected.

    For example, if you want to make sure all reservations starting on Saturday have a minimum 2 nights restriction, you can

    1. Toggle ON the Enable Weekday checkbox for Min Night Stay
    2. Set the box for Saturday to 2, and leave the rest of the weekdays to 1

    E.g.

    Max Night Stay / Max Night Stay on Arrival Set the maximum number of nights that the guest can stay for the reservation. You can set this number per weekday by toggling on the "Enable Weekday" checkbox, and enter the proper number of nights in the boxes for each weekday. Note: Setting this field to 0 means No Restrictions.

    Max Night Stay "On Arriaval" means that this restriction is applicable to reservations with Check-in date on the dates selected.

    For example, if you want to make sure all reservations starting on Monday cannot stay for longer than 4 nights, you can

    1. Toggle ON the Enable Weekday checkbox for Max Night Stay
    2. Set the box for Monday to 4, and leave the rest of the weekdays to 0

    Closed On Arriaval - Disallow reservations to check-in on the selected dates. You can set this restriction per weekday by toggling on the "Enable Weekday" checkbox, and toggle on the check boxes for the specific weekday(s) that you want to close.

    Closed On Departure - Disallow reservations to check-out on the selected dates. You can set this restriction per weekday by toggling on the "Enable Weekday" checkbox, and toggle on the check boxes for the specific weekday(s) that you want to close.

    Gap Restrictions (B&B Mode accounts only) - allow you to limit the number of open nights (gap or no gap) between each reservation (See next questions for details).

    3.4 What is Gap Restriction?

    Gap Restrictions allow you to limit the number of open nights (gap or no gap) between each reservation. This helps to avoid leaving short unbookable dates between reservations.

    For example, suppose Sept 1st and Sept 19th are both booked. When a guest is trying to book 3 nights between these two dates, and you have a Gap Restrication in place that requires a minimum gap of 7 nights on either sides (before and after the reservation), then the following 3 cases satisfy the rule, while the last 2 cases don't. (Note: it's implied that "no gap" is always allowed)

    Start on Sept 2nd - no gap on one side, 14 nights open on the other side - OK
    Start on Sept 16th - no gap on one side, 14 nights open on the other side - OK

    Start on Sept 9th - 7 nights open on the both sides - OK
    Start on Sept 4th - 2 nights gap on one side, 12 nights on the other side - NOT OK

    When the system can't find any availability due to the Gap Restrictions, your guests will see the following message on the Search Result age. If within +/- 2 days of the guest's original Start Date there are available dates that would satisfy the Gap Restrictions, the system will show these suggested dates in the message as well. See example screenshot:

    Note: The Gap Restrictions feature is only available to B&B mode properties (there is only one room available for each room type). And it is NOT supported by OTA / GDS interfaces.

    3.5 How to set Gap Restrictions?

    Similar to setting other restrictions, you can set Gap Restrictions at the Set Restriction popup window.

    Then click on the button to create a new rule, or the button next to existing rule to edit it, or the button to delete it. Then follow the steps:

    Step 1 - Condition
    Step 2 - Gap Rules
    Step 3 - Review Changes

    You can set multiple rules, where each rule is associated with a Condition (e.g. a Minimum Night Stay) that specifies when is this rule applicable.

    For example, the following 3 rules will cover 3 different scenarios:

    • For staying any # of nights, either side must have zero or 7+ nights open.
    • For staying 3+ nights, either side must have zero or 5+ nights open.
    • For staying 10+ nights, one side must have zero or 1+ nights open, and the other side must have zero or 7+ nights open.

    Evaluation of the rules:

    • For each rule, if the searched dates meets the Condition of a rule,
      - then this rule is considered APPLICABLE;
      - otherwise, it is considered NOT APPLICABLE.
    • If none of the rules is applicable, then the searched dates will PASS.
    • For each applicable rule, if the searched dates satisfy the gap requirements in this rule, then this rule is satisfied.
    • If any of these applicable rules is satisfied, then the searched dates will PASS;
    • Otherwise, if there are applicable rules, but none of them is satisfied, then the searched dates will NOT PASS.