• Email Support


    OnRes Systems Inc.
    506 -145 West Keith Road
    North Vancouver, BC
    Canada V7M 1L3
    1.866.687.7057 Toll Free in North America
    1.604.484.2483 Local

    © 2019 - OnRes Systems

    Guest Emails


    OnRes allows you to set up the following types of Guest Emails in the Settings section on the left side navigation menu.

    1. Reservation Confirmation Email

    1.1 What are the steps to setup the Reservation Confirmation Email using a built-in template?

    This tool allows you to build a rich formatted HTML confirmation email that carries necessary information for your guest to confirm the reservation details.

    You can follow the steps below to set it up:

    • Step 1: Backup original content
      Before you make any changes, backup your current email contents if you think it is necessary. You can copy and save the content from the editor to your computer, or press the Test button to send a test email to yourself. This email in your inbox then becomes your backup copy.
    • Step 2: Load and aplly the Template
      Press the Template button and a template preview window will popup. If this is the desired format of your email, press the Apply Template button. This will prompt you to overwrite your current message body settings.
    • Step 3: Make additional changes
      The contents in the rich-format editor will be overwritten with the template contents. Make necessary adjustment or modifications to the content in the editor. Note that you will see the Special Codes that look like "<#GuestName#>" in the message. They will be replaced with actual values of the reservation at the time when the reservation email is sent.
      Press Save button to save the contents in the editor.
    • Step 4: Send a test email
      This completes your setup for the confirmation email. If you wish to see what the change would look like, press the Test button again to send a test email to yourself. Note that the test email sends email to the "Reply Email Address", so please make sure this email address is properly set before you press the Test button.

    1.2 What are the Special Codes?

    Special Codes are special tags that you can insert into your email subject or body content, as a placeholder that will be replaced by actual values from the current reservation at run time. Take a look at the detailed description of these codes when you click on the Special Codes button.

    2. Reservation Reminder

    2.1 What are the steps to setup the Reservation Confirmation Email using a built-in template?

    This tool allows you to build a rich formatted HTML reservation reminder email that is sent to the guest X number of day(s) before the check-in date depending on the settings.

    You can follow the same steps as for the Reservation Confirmation Emails to set it up.

    You will need to check the "Enabled" check box to allow emails to be sent automatically

    Days in Advance to Send - Set to 0 if you would like the emails go out in the morning of the reservation check-in date. Set to 1 to send out one day in advance, and so on.

    3. After Stay Thank-you Note

    3.1 What are the steps to setup the After Stay Thank-you Note using a built-in template?

    This tool allows you to build a rich formatted HTML thank-you email that is sent to the guest X number of day(s) after the check-out date depending on the settings.

    You can follow the same steps as for the Reservation Confirmation Emails to set it up.

    You will need to check the "Enabled" check box to allow emails to be sent automatically

    Days After Stay to Send - Set to 0 if you would like the emails go out on the reservation check-out date. Set to 1 to send out one day after, and so on.