• Email Support


    OnRes Systems Inc.
    506 -145 West Keith Road
    North Vancouver, BC
    Canada V7M 1L3
    1.866.687.7057 Toll Free in North America
    1.604.484.2483 Local

    © 2020 - OnRes Systems

    Managing Contacts


    You can search, create, modify, delete your guest profiles in the Contact Manager.

    1. What can Contact Manager do for me?

    Contact Manager allows you to track your guest profile information and their reservation history. You can search a guest by the name, email, or phone number.

    Email Guests: You can send emails to the guest directly from the Contact Details module

    Email Marketing: You can view or set if guest has consent to allow email marketing

    The Allow Email Marketing flag is set when the guest toggled the checkbox during the booking process:

    or when you set it in the Reservation Details window:

    Flag the guest: If you would like to flag a guest for any reason, you can set it here in the Contact Details window:

    Once a guest is flagged, all reservations made by the guest will show the guest name as "flagged":

    2. How to merge duplicate contacts?

    Over time, it is possible that the same guest made reservations with different email addresses, which results in multiple contact profiles for the same person in the system.

    The system allows you to merge these contact profiles into one record, following the steps below:

    Step 1: Toggle the checkboxes of the merge candidates from the list of contacts, and click the Merge Contacts button to open the popup window.

    Step 2: In the Merge Contacts popup window, you can select the specific fields of the merge result from the profile of your choice, e.g. select the phone number from profile #1 and address from profile #2. Then click the Merge button to complete the merge.

    The merge process will delete the records of the other candidates, and keep the latest updated record of the candidate list with the merged results.

    3. How to export/download all contacts?

    Click on the top right Download button to download ALL contacts in a CSV file.

    The following fields are included in the exported file:

    • Guest ID
    • First Name
    • Last Name
    • Phone Number
    • Email
    • Address
    • City
    • State/Province
    • Country
    • Reward Status (loyalty program - to be developed)
    • Total Dollar Value
    • Last Update Date
    • Allow Email Marketing