FAQs

Why do I need an online reservation system on my website?
It will help increase your conversion rate of web traffic into sales.
Web customers expect access to real time availability and pricing and might pass you up for a competitor if this information isn’t available to them instantly.
It will decrease manual labor in answering phone calls and emails from prospective clients who may only want trivial information on availability and price. It will also be available for them to make a booking 24 hours a day where as you or your staff may not.

Why is the AccomPro Online Reservation System better than other online reservation systems?
The AccomPro Online Reservation System integrates into your existing website preserving your branding and identity and giving web customers the sense that they are actually booking with you rather than some 3rd party intermediary. And they are booking with you!
AccomPro comes coupled with a full-featured reservation management system enabling you to continue to take reservations manually rather than needing to allocate blocks to a 3rd party and losing flexibility over those items. As well you now have a free reservation and inventory management system to use!

How secure is AccomPro?
All parts of the system where a credit card number is either entered or displayed are secured with 128-bit SSL encryption. This is the encryption standard used by all e-commerce sites and online banks around the world.

Can AccomPro interface with my current internal reservation system?
No. AccomPro can’t currently interface with your existing systems.

Is it installed on our web server?
No. The AccomPro Online Reservation System is hosted on our servers and just appears to be still on yours. An entry point will be placed on your website (a screen asking for dates and guests) which passes control over to our servers when submitted. Our servers will then mimic the appearance of your website.

What are the system requirements for using the Management Application?
Internet Explorer 6.

How long does it take to set up once?
We can have your account ready and the web interface customized to your site within 48 hours. After that it will be up to you or your staff to enter in the rate, product and inventory information prior to the live launch. Depending on the size and complexity of your inventory, launch can be between two to three days.

How do online payments work?
The system will pass credit card information and all other payment details on to you to process. AccomPro currently does not process the payments. You will receive a notification email once a new web booking arrives and will need to log in to the Manager Application to access the payment information.

How do OnRes commissions work?
OnRes will invoice you for 5% of total sales at the end of each month on sales that originated through the AccomPro e-commerce system and that were realized during the specified month.